FAQ's
Where are you located?
We're a small team rooted in the heart of rural Norfolk, where the pace is gentle, the skies are big, and our dog Belle has an opinion on everything we grow.
When we're not elbow-deep in our allotment, you'll find us being dragged across muddy fields by said dog, and we wouldn't have it any other way.
It's these muddy-pawed, green-fingered adventures that inspired every single design you'll find at Basil and Bark.
Norfolk may be famous for taking things slow (we like to call it mindful), but rest assured, your order won't be hanging around. We've teamed up with partners who enjoy life at a faster pace to ensure you get your goodies in good time. 🐾
Do you ship internationally?
Good news! Belle's muddy paw prints can reach all four corners of the globe.
We ship worldwide, so wherever you are, a little piece of Norfolk is never too far away.
Shipping rates vary depending on where you are, so pop over to our shipping policy for all the details. 🌍🐾
Will I get a tracking number for my order?
Yes! Once your order ships, you'll receive a tracking email so you can follow your package's journey right to your doorstep.
What materials are your products made of?
We only use materials that pass the Belle test, soft enough for sofa snuggles, tough enough to survive a full day in the allotment (mud, weeds and all), and kind enough for even the most sensitive skin.
Materials vary a little depending on the item, but you'll find all the details on each product page
